FAQ (from e-gold.com)
How do I get my money out of
e-gold? Can you send it to someone else? Can you send it
via wire transfer?
Via a currency exchange utilizing
the services of an independent exchange market maker.
The e-gold system is designed to be
absolutely free of any financial risk. There can be no
debt or contingent liabilities associated with e-gold.
For this reason, e-gold Ltd. does not possess any
national currency of any nation and has no bank
accounts. Thus, e-gold Ltd. is not able to offer
currency exchange services.
Instead, a growing number of
independent exchange market makers around the world
support exchange between various national currencies and
e-gold, accepting remittances via credit card, bank
wire, check, money order, Western Union, PayPal,
eMoneyMail, and others.
How do I put money into my e-gold
account?
There are two ways to put money in
your e-gold account. The first and most cost effective
way is to receive payment in e-gold from another account
holder. It takes only a few seconds for transactions to
clear and settle this way.
The second way is to exchange your
national currency for e-gold using the services of an
independent exchange market maker.
What is a batch number?
The batch number is a number
assigned by the e-gold system to each related group of
transactions. The batch number appears on all e-gold
Spend confirmations and appears as well in your e-gold
account history. The same batch number appears in the
respective account histories of both Spender and
Recipient; therefore, the batch number is a useful
reference when communicating about an e-gold Spend.
What is my passphrase? What happens
if I lose it? How do I recover a lost passphrase?
Your passphrase is the key that opens your account.
Your passphrase is stored in our database in encrypted
form, so that even we cannot learn it. Never reveal your
passphrase to anybody - not even to an employee of
e-gold Ltd. or G&SR.
If you forget your passphrase, this
may help you to remember:
* Your passphrase is at least six
characters long
* Your passphrase contains both
letters and digits.
* Capitalization matters.
If this does not jog your memory,
we can provide you with a temporary passphrase via this
procedure:
FAQ (from moneybookers.com)
What are the benefits of using
Moneybookers?
- Secure: with Moneybookers, you
will no longer need to expose your credit card
information every time you shop online. Moneybookers can
process the payments for you securely.
- Convenient: with Moneybookers,
all you need to send a payment is the recipient's email
address. This eliminates the hassle of dealing with
complicated bank wire forms and the inconvenience of
sending and depositing cheques!
- Fast: with Moneybookers, you can
send and receive payments in Internet time - real-time.
- Borderless: as a truly
international payment product, Moneybookers is the best
and cheapest way to send money cross-border.
How do I send money?
You can send money by going to the
Send Money tab and following the instructions. You only
need the email address of the recipient to execute the
payment.
Please note: in order to send
money, you need to have sufficient funds in your
Moneybookers account to cover the payment.
How do I receive money?
Simply, provide the payer with your
email address and he can send you payments via
Moneybookers. Anytime someone sends you money using
Moneybookers, the funds will be instantly credited to
your Moneybookers account balance.
What does it cost to withdraw
money?
Withdraw Money To Bank: € 1.80 flat
fee
Withdraw Money via cheque: € 3.5
flat fee
When can I request a cheque?
Cheques can only be sent to any of
the following countries: Australia, Austria, Belgium,
Canada, Czech Republic, Denmark, Finland, France,
Greece, Hungary, Iceland, India, Ireland, Italy, Japan,
Luxembourg, Mexico, Netherlands, New Zealand, Norway,
Poland, Portugal, Slovakia, South Korea, Spain, Sweden,
Switzerland, Turkey, United Kingdom and United States.
Are there any withdrawal limits?
Depending on your user status,
there may be a transaction limit set on redemptions. You
may check the limit currently available to you at any
time:
My country is in the list of
supported local payment methods - what does it mean?
Moneybookers is connected to the
domestic payment network of all countries shown in the
list of supported local payment methods. The respective
methods of payment are shown by the icons (either
domestic bank transfer or a cheque drawn on a bank in
your country). The advantage for you: As domestic bank
and cheque payments are mostly free of charge, you
should have no or only very low costs to receive a
withdrawal. We therefore strongly advise you to choose a
local payment method when you are offered so in the
'withdraw funds' section of your account.
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